Anyone had experience ordering from Spin Marketing?

Any one ever bought anything from Spin Marketing? http://www.spinmarketing.eu/

Having a nightmare dealing with their 'customer service' at the moment. I was looking around at the Xiom AZXi before Christmas and stumbled across their site where it was listed as 'in stock' with a delivery time of 2 or 3 days. Paid for one, received a receipt and then waited...a couple of weeks later I emailed and was told they would have them in, in February. I said that I only bought it here as it was listed as 'in stock' and asked if I could just cancel the order as I would buy one when they were available. They told me my order could not be refunded as too many days had passed and I would have to wait. Note this wasn't a Paypal order but Europe pay or something similar.

Come February, I emailed and was told it would be the beginning of March. They were now starting to appear in other shops. The most recent communication was to inform me that their English speaking colleague was ill and they could not help. I'm not too sure what I can do other than ring my bank and see what solution they might offer. Either way, they have been listed as 'in stock' the whole time and they are presumably still taking orders now. http://www.spinmarketing.eu/spinmarketing/eshop/0/0/5/2106-XI0M-blade-Ice-Cream-AZXi

I'm hoping that it might just turn up in the post one day but I'm not overly confident due to the lack of helpful communication that I've received. It's been about 4 months since I placed the order and there was no mention of any wait on their website.

Thanks for your reply and info. I was a little unsure at first as the website doesn't look great but ordered now and doesn't look like there's another way but to wait! I'd be interested to know what they come back to you with though. Thanks

Just as a quick update to anyone looking to buy gear - Spinmarketing still never delivered on this blade. They fobbed me off with stories of an impending court case against one of their own employees, then they got 3 blades in stock and sold them to other people despite me paying them in January. Their customer service is awful and if i do get a response from them now they just carry on saying it's not in stock.

I'm now dealing with the European complaints commision and Czech Trading Inspection Authority to try and either recover the money or get the blade but they have relaunched their shop and are still advertising their new website a lot on Facebook.

I've spoken to other people who have ordered blades from them and been sent completely different items which they were told were better for them than the blades they ordered. Basically, they're just scammers.

If it ever turns up, i'll update this but I don't believe they will ever willingly send it or refund my 186 euros...

This was the only response I've had in the last few months. Even when I reply, they just ignore the messages and they've disabled their Facebook chat and comments on Facebook. Feel free to try and make sense of it...!

'[FONT=&quot]I did not have good news for you, because I wouldn't write a longer period.[/FONT]
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[FONT=&quot]Radek'

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Unfortunately not...It was euro/sepa payment method and my bank couldn't reverse it because I spoke to them more than 24 hrs after the payment was made.

I asked spinmarketing for a refund but they said it had already been 15 days since my purchase so I couldn't get a refund...they wouldn't take on board that most companies offer 15 (or more) days from receipt of the goods!

Should have known something was a bit off from the dodgy statement at the bottom of their payment methods:

"WARNINGue to bad experiences do not send an order with the customer opens the dispute on pay pal."

Urgh, sounds like they take money from a lot of people for products they don't have and there's not a lot that customers can do about it! Even had people from Japan messaging me on Facebook to say they've had similar experiences that they can't sort out.

I was mainly annoyed that they've given their shop a 'new look' and are doing lots of advertising to try and make sales. They're even still advertising the AZXi and presumably taking money for orders.

Jachym Aberle said:

I have to write my experience with this company because everything is fine with them.Previous operators have made mistakes, but that's in the past.Me and my colleagues in the section ordered with them and all orders were fine.The store no longer makes mistakes, I can recommend it and it can be paid by card.In 2018, I ordered from an inline store from Germany spinfakctory.de, and I got a bad rubbers.They sent me a thicknes 1.7mm, but I ordered a thicknes max.Communication wasn't good, I ended up buying tires elsewhere.I think mistakes happen everywhere.

Click to expand...

This may be the case, but I would still never order from them again. Even when the management supposedly changed, they never gave me my full refund. It took well over a year to get any sort of proper response from them and even then (after repeated emails to the owner) they only gave me a refund equal to 2/3 of my original payment. There were so many dodgy excuses - it was easily the worst customer service I've ever experienced. Anyway, I emailed them since and they still didn't refund me the rest of my money which in my eyes still makes them dishonest.

In the end I just gave up - it wasn't worth the time or effort.

From the information I can see on their site, it is still owned by Lubomir who I dealt with at the time. It also shows bank details for payment via bank transfer rather than a safer payment form like Paypal.

It was actually Lubomir that I spoke to and him that sent me only a partial refund so I'm not fully convinced that everyone is completely honest. Maybe it is different if you order in CZ or SK where they're based. Do they still only accept a bank transfer as payment? Seems to me if they are honest now they should offer their customers some sort of protection when ordering.