View Full Version : Anyone had experience ordering from Spin Marketing?

03-15-2019, 04:11 PM
Any one ever bought anything from Spin Marketing? http://www.spinmarketing.eu/

Having a nightmare dealing with their 'customer service' at the moment. I was looking around at the Xiom AZXi before Christmas and stumbled across their site where it was listed as 'in stock' with a delivery time of 2 or 3 days. Paid for one, received a receipt and then waited...a couple of weeks later I emailed and was told they would have them in, in February. I said that I only bought it here as it was listed as 'in stock' and asked if I could just cancel the order as I would buy one when they were available. They told me my order could not be refunded as too many days had passed and I would have to wait. Note this wasn't a Paypal order but Europe pay or something similar.

Come February, I emailed and was told it would be the beginning of March. They were now starting to appear in other shops. The most recent communication was to inform me that their English speaking colleague was ill and they could not help. I'm not too sure what I can do other than ring my bank and see what solution they might offer. Either way, they have been listed as 'in stock' the whole time and they are presumably still taking orders now. http://www.spinmarketing.eu/spinmarketing/eshop/0/0/5/2106-XI0M-blade-Ice-Cream-AZXi

I'm hoping that it might just turn up in the post one day but I'm not overly confident due to the lack of helpful communication that I've received. It's been about 4 months since I placed the order and there was no mention of any wait on their website.

03-15-2019, 09:47 PM
Hello, I emailed them just now as I am from CZ and its Czech shop. I asked about AZXi stock quantity. Will see what will they come up with, but this shop has not the best reputation TBH, they are well known for their communication. However, it looks like they changed their manager recently and also a member of their team is CZ 1st league player (well known I would say) so I hope they will manage to send your blade to you at the end.

03-16-2019, 08:53 AM
Thanks for your reply and info. I was a little unsure at first as the website doesn't look great but ordered now and doesn't look like there's another way but to wait! I'd be interested to know what they come back to you with though. Thanks

03-16-2019, 10:27 AM
Very unfortunately this is not the first time their reputation is being discussed....

03-16-2019, 10:29 AM
Yikes! That is a really bad experience. Especially about them not refunding your money back even though they have not delivered.

I hope you get your money back. My expectation is that customer protection laws are better enforced in EU relative to the US.