• Join our newsletter: 
  • Welcome Guest


    Results 1 to 5 of 5
    1. Top | #1
      AfroBro is offline
      This user has no status.
       
      TTD Member Country: England

      Equipment:
      Blade Handmade
      Forehand Rubber Victas V>15 Extra
      Backhand Rubber Victas V > 01 Limber

      Join Date
      Nov 2015
      Location
      Hampshire
      Posts
      60
      Reviews
      Read 1 Reviews
      Liked 96 Times in 30 Posts

      Anyone had experience ordering from Spin Marketing?

      Any one ever bought anything from Spin Marketing? http://www.spinmarketing.eu/

      Having a nightmare dealing with their 'customer service' at the moment. I was looking around at the Xiom AZXi before Christmas and stumbled across their site where it was listed as 'in stock' with a delivery time of 2 or 3 days. Paid for one, received a receipt and then waited...a couple of weeks later I emailed and was told they would have them in, in February. I said that I only bought it here as it was listed as 'in stock' and asked if I could just cancel the order as I would buy one when they were available. They told me my order could not be refunded as too many days had passed and I would have to wait. Note this wasn't a Paypal order but Europe pay or something similar.

      Come February, I emailed and was told it would be the beginning of March. They were now starting to appear in other shops. The most recent communication was to inform me that their English speaking colleague was ill and they could not help. I'm not too sure what I can do other than ring my bank and see what solution they might offer. Either way, they have been listed as 'in stock' the whole time and they are presumably still taking orders now. http://www.spinmarketing.eu/spinmark...Ice-Cream-AZXi

      I'm hoping that it might just turn up in the post one day but I'm not overly confident due to the lack of helpful communication that I've received. It's been about 4 months since I placed the order and there was no mention of any wait on their website.

    2. Top | #2
      romanzdk is offline
      This user has no status.
       
      Established TTD Member Country: Czech Republic

      Equipment:
      Blade Xiom Offensive S
      Forehand Rubber Stiga Mantra M
      Backhand Rubber Tibhar Evolution MX-S

      Join Date
      Oct 2015
      Location
      CZE
      Posts
      185
      Reviews
      Read 0 Reviews
      Liked 70 Times in 48 Posts
      Hello, I emailed them just now as I am from CZ and its Czech shop. I asked about AZXi stock quantity. Will see what will they come up with, but this shop has not the best reputation TBH, they are well known for their communication. However, it looks like they changed their manager recently and also a member of their team is CZ 1st league player (well known I would say) so I hope they will manage to send your blade to you at the end.

    3. The Following User Likes romanzdk's Post:

      thekleifheit13 (4 Days Ago)

    4. Top | #3
      AfroBro is offline
      This user has no status.
       
      TTD Member Country: England

      Equipment:
      Blade Handmade
      Forehand Rubber Victas V>15 Extra
      Backhand Rubber Victas V > 01 Limber

      Join Date
      Nov 2015
      Location
      Hampshire
      Posts
      60
      Reviews
      Read 1 Reviews
      Liked 96 Times in 30 Posts
      Thanks for your reply and info. I was a little unsure at first as the website doesn't look great but ordered now and doesn't look like there's another way but to wait! I'd be interested to know what they come back to you with though. Thanks

    5. Top | #4
      Kolev is offline
      This user has no status.
       
      TTD Member Country: Belgium


      Join Date
      Jun 2018
      Posts
      16
      Reviews
      Read 0 Reviews
      Liked 2 Times in 2 Posts
      Very unfortunately this is not the first time their reputation is being discussed....

    6. Top | #5
      slevin is offline
      This user has no status.
       
      TTD Member Country: United States


      Join Date
      Sep 2012
      Posts
      95
      Reviews
      Read 1 Reviews
      Liked 33 Times in 22 Posts
      Yikes! That is a really bad experience. Especially about them not refunding your money back even though they have not delivered.

      I hope you get your money back. My expectation is that customer protection laws are better enforced in EU relative to the US.

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    Log in or Register
    BACK TO TOP