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  1. GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    #1

    Problems with Dandoy-Sports

    Have you guys ever had any problems when ordering from dandoy-sports?
    I've actually already bought stuff from them a while ago, and I believe many people here have too, so I believe it's a reliable website.

    But here's the problem:
    I placed an order almost a month ago and nothing has been sent. I wonder why.
    I tried contacting them through their email multiple times, and nothing.
    Weird.

    Has anyone had a similar experience when ordering from them?
    Could anyone help me in any way?

  2. Baal is offline
    says Ba'al has spoken
     
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    Baal is offline
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    Nov 2010
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    #2
    Two longstanding critiques of Dandoy is they don't contact you when something is back ordered and they are terrible at responding to email. The stuff you ordered will come. Eventually.

    The Following 4 Users Like Baal's Post:

    doppelganger_LT, GusShnaps and 2 others


  3. GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    #3
    lol *eventually*.
    alright, guess it's time to wait.

  4. UpSideDownCarl is offline
    says I like to hit Heavy Topspin
     
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    UpSideDownCarl is offline
    says I like to hit Heavy Topspin
     
    Super Moderator 14,218 15,805
    #4
    Quote Originally Posted by Baal
    Two longstanding critiques of Dandoy is they don't contact you when something is back ordered and they are terrible at responding to email. The stuff you ordered will come. Eventually.
    That sounds like my experience as well.

    The Following User Likes UpSideDownCarl's Post:

    GusShnaps

    Setup 1: Blade by Nate: Vortex Spin Machine, FH Evolution MX-K, BH Evolution FX-P
    Setup 2: OSP Virtuoso Plus, FH Rasanter R 48, BH Rasanter R 48
    Spin is Everything

  5. Baal is offline
    says Ba'al has spoken
     
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    Baal is offline
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    Nov 2010
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    #5
    Quote Originally Posted by GusShnaps
    lol *eventually*.
    alright, guess it's time to wait.
    I know the feeling.

    Their prices are pretty good though.

    The Following User Likes Baal's Post:

    GusShnaps


  6. yogi_bear is offline
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    #6
    They had this problem for years of poor customer service.

    The Following User Likes yogi_bear's Post:

    GusShnaps


  7. zeio is offline
    says 快、準、狠、變、轉
     
    Master TTD Member 7,775 5,595
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    zeio is offline
    says 快、準、狠、變、轉
     
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    Jan 2018
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    #7
    Rule 31. Replace the subject with Dandoy.
    Race for Tokyo 2020+1 - Women's Top 11, Japan
    Time capsules - 2020, 2024, 2028

  8. cytivrat is offline
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    #8
    Which e-mail have you tried? I've placed an order at the start of April and they kept ignoring my messages to [email protected] and messages left on their website for about 1 month. But then at the start of May I found another e-mail on their website [email protected] (at customer service page) and surprisingly they replied within a day and sent my order next day.

    The Following User Likes cytivrat's Post:

    thomas.pong


  9. yoass is offline
    says modestly attempting kōhaiship of Jeul-Tak
     
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    yoass is offline
    says modestly attempting kōhaiship of Jeul-Tak
     
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    #9
    My experiences with Dandoy have been A-OK, but perhaps that has to do with the fact that I'm dealing with a local partner (shop).

    My calls are answered, my emails responded to, and if something takes longer than expected I get notified.

  10. GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
    Advanced TTD Member 114 274
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    GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    #10
    Quote Originally Posted by cytivrat
    Which e-mail have you tried? I've placed an order at the start of April and they kept ignoring my messages to [email protected] and messages left on their website for about 1 month. But then at the start of May I found another e-mail on their website [email protected] (at customer service page) and surprisingly they replied within a day and sent my order next day.
    I tried both. No answer.

  11. GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
    Advanced TTD Member 114 274
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    GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
    Advanced TTD Member 274 114

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    #11
    Quote Originally Posted by yoass
    My experiences with Dandoy have been A-OK, but perhaps that has to do with the fact that I'm dealing with a local partner (shop).

    My calls are answered, my emails responded to, and if something takes longer than expected I get notified.
    dang, so lucky haha

  12. Arkady is offline
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    #12
    I've never had problem with an order, but they do have a problem with customer service and answering e-mails.

    When you contact support via e-mail, you get a weird auto response with a specific number of "demand" (probably a type of CRM system), and you get an answer several days later.
    They're not answering phones easily too...

  13. Baal is offline
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    Baal is offline
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    Nov 2010
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    #13
    My guess is they have no staff to deal with customer service.

    The Following User Likes Baal's Post:

    UpSideDownCarl


  14. AmiciSumus is offline
    says Life is to short to drink bad Redwine!
     
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    AmiciSumus is offline
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    #14
    I have always got my items, but one time it took over I month because they did not have the item in stock.
    If they answer Email do it normally take several days to get a respons.

    They sometime have some good Promo Prizes ...
    Last edited by AmiciSumus; 10-13-2020 at 01:08 PM.
    Butterfly Harimoto Tomokazu Innerforce ZLC FL
    FH: Butterfly Dignics 64 Red 2.1
    BH:Joola Dynaryz AGR Black 2.0

    Joola Vyzaryz Freeze FL
    FH: Andro Rasanter R48 Black 2.0
    BH: Joola Dynaryz AGR Red 2.0

  15. Arkady is offline
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    #15
    Quote Originally Posted by Baal
    My guess is they have no staff to deal with customer service.
    I agree.

  16. GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
    Advanced TTD Member 114 274
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    GusShnaps is offline
    says I've had the same rubber on my blade for a year and now it's literally melting
     
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    #16
    Update: nothing yet

  17. Arkady is offline
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    #17
    Quote Originally Posted by GusShnaps
    Update: nothing yet
    I suggest you call them during the specific hours mentioned

    http://en.dandoy-sports.eu/customer-service

    The Following 2 Users Like Arkady's Post:

    GusShnaps and UpSideDownCarl


  18. Der_Echte is offline
    says Grand Consultant to the Office of the Goon Squad
     
    Master TTD Member 10,987 10,738
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    Der_Echte is offline
    says Grand Consultant to the Office of the Goon Squad
     
    Master TTD Member 10,738 10,987

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    #18
    My friend not registered on the forum says he cannot access Dandoy's website for 5 days.

    I tried once a moment ago without success.

    Maybe a cat is sitting on their keyboard. It happens.

    Sent from my SM-N970U using Tapatalk
    President, Korea Foreign Table Tennis Club. Hit us up on TTD or Facebook
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    View our Lame Nexy USA corporate FB page
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  19. Arkady is offline
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    Arkady is offline
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    Established TTD Member 149 52
    #19
    Quote Originally Posted by Der_Echte
    My friend not registered on the forum says he cannot access Dandoy's website for 5 days.

    I tried once a moment ago without success.

    Maybe a cat is sitting on their keyboard. It happens.

    Sent from my SM-N970U using Tapatalk


    I had the same problem about 2 weeks ago. However now I logged just fine.


  20. Der_Echte is offline
    says Grand Consultant to the Office of the Goon Squad
     
    Master TTD Member 10,987 10,738
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    Der_Echte is offline
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    #20
    Richt now, in Kalifornia, both the Dandoy .com and .eu websites are not loading.

    Must be the cats in Kaiforijia

    President, Korea Foreign Table Tennis Club. Hit us up on TTD or Facebook
    http://www.facebook.com/koreaforeignttc

    Janitor at NexyUSA TT Equipment Shop
    http://www.nexyusa.com

    View our Lame Nexy USA corporate FB page
    http://www.facebook.com/nexyusa

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