Dissapointing of Dandoy service

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Sep 2017
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In a past never had problem with Dandoy. But on my last order they mixed up and sent me wrong stuff. After I let them know they sent me rubbers I actually ordered. Them asked to send back wrong rubbers and refund me shipping cost. After I send it they don't answer on my emails and I didn't get my refund :(
Take this to account if you think to order from this store.
 
says ok, I will go back and make sure you have access. Be...
says ok, I will go back and make sure you have access. Be...
Well-Known Member
Nov 2010
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Their communication with customers has always been their weakness.
 
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says ok, I will go back and make sure you have access. Be...
says ok, I will go back and make sure you have access. Be...
Well-Known Member
Nov 2010
3,568
5,931
10,356
Read 8 reviews
Yep, that is bad!
 
I also have a bad experience with Dandoy.
I run a business so I can buy without VAT in the Euro community. So I sent an email asking if they sell without VAT. The third day I got a positive answer and when I sent them email asking how to make it through their webpage, never got an answer.
Now I buy from tabletennis11 and I'm very happy.
 
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Member
Nov 2020
5
3
8
In a past never had problem with Dandoy. But on my last order they mixed up and sent me wrong stuff. After I let them know they sent me rubbers I actually ordered. Them asked to send back wrong rubbers and refund me shipping cost. After I send it they don't answer on my emails and I didn't get my refund :(
Take this to account if you think to order from this store.

Hello,

I would like to help you with this matter. Can you please send your order number ?
I will check your request immediately

Best regards
Romain Dandoy
 
This user has no status.
This user has no status.
Member
Nov 2020
5
3
8
I also have a bad experience with Dandoy.
I run a business so I can buy without VAT in the Euro community. So I sent an email asking if they sell without VAT. The third day I got a positive answer and when I sent them email asking how to make it through their webpage, never got an answer.
Now I buy from tabletennis11 and I'm very happy.


Dear Aeriko,

First, I am sorry that you have get some trouble with our customer service :(
We always try to reply fast to our customer but for sure it can happens that it's not the case.
We have to improve again this matter, I am totally agree with you

About your request, I confirm that it's possible to order without VAT if you have a VAT number in your country.
Unfortunately it's not possible to do it on-line on the website.
You have to send us the order by e-mail and we will inform you how to continue and confirm the order.

If you are open to try our servive again, I would like to give a very special price :eek:
I would like to show you that our service work alos very good.

I wish you a nive evening

Best regards
 
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