ref: https://pongbotsports.com/table-tennis-user-feedback-survey/
Share Your PONGBOT Experience
Product Category: Table Tennis Robots 🏓
Product Model: NOVA S PRO 🇨🇳
Summary rating: 😐😐😐😐🫥 4/5
How long have you been playing table tennis? Yes 👴
Which of the following best describes you? Others ♣️
How frequently do you use your PONGBOT robot? 4-7 times monthly 🤥
How often do you use the robot each week, and how long is each training session? Frequency: 1-2 times per week; Duration: 90 -180 minutes per session 🤪
Which of the following best describes how you primarily use your PONGBOT robot? Personal practice🍆, Competitive training🤺
In which situations do you usually use the robot? Home training 🏡
What are the main reasons you chose the PONGBOT robot? Portability and ease of installation, Others: realistic Spin (underspin levels, sidespin cerves), versatility of robot location 
How would you rate the user-friendliness of the PONGBOT mobile app? Average 😛
Did you encounter any difficulty using or setting up the mobile app? If yes, please describe the issue briefly.
No difficulties with the mobile app. While the app looks more stylish/modern/pretty, it's not as efficient, sophisticated, mature, and deeply developed as the Powerpong Omega (PPO) app. There is no doubt that both apps will remain essentially unchanged, even in distant future. I find the Nova app acceptable and can live with it.😩 The functionality, versatility, and ball quality are Pongbot's strengths, not the app itself!
What features of our robot do you like most?
With the modded wheels, the ball quality remains consistently high (spin, speed, placement, precision, consistency, realism) even after tens of thousands of hits or at max spin rates.👌 The ball delivery (feed) is reliable. And I even like the changing color LED's 🌈along with the changing pitches🙉. Great versatility: I also make good use of placing the Nova at pos7, pos9, and well beyond the pontable, which I like and appreciate; not only for cerve receive practice but also for Slow Spinny Loops, and Hard Topspins. I also appreciate that the Nova accepts and processes cracked balls; the modded wheels crack them in the first place haha but they are still usable with this robot, which is really fun/funny
.
How easy and convenient was our robot to use?
Once the Custom Drills are set up and fine-tuned, the robot is very easy, efficient and comfortable to use, making it completely usable for full training sessions.👍 However, it takes "hours" to create a multiball Custom Drill⏳, and that caht be done during a training session where you need to stay in the flow.🌊 🚤
What are the main issues you've encountered while using the robot? Others:
While all robots and apps have a few idiosyncrasies you have to live with, the only major issue with the Nova was the need for frequent tedious Wheel Maintenance. At max Spin rate, the hard rubber surface of the wheels would get clogged and spin performance would quickly deteriorate. I solved this problem completely (and I'm still waiting for my Pulitzer🏆 for it), so now my Nova unit doesn't have any major problems. So far so good. 🤷♀️
Are there any features that did not meet your expectations? Please explain.
Coming from the Omni app, I do not appreciate that the Nova app is obviously an INTENTIONALLY crippled version of the Omni app. 🤬For example, there is no more online sharing feature of Custom Drills (online library📚 by the cloud-connected users). And my own huge list of Custom Drills caht be sorted into folders anymore.📂
And as everyone else criticized, the pre-programmed drills cannot be edited (or duplicated and then edited). It took me effing 3 days to re-create the pre-programmed drills as Custom Drills where I can now use them as templates.
In other words, the lack of Nova app features (compared with the wealth of Omni app features) did not meet my expectations!!
Nova's not Omni's limitation: the robot cannot produce balls (cerves or non-cerves, doesn't matter) that are short AND have a significant amount of spin, e.g. it cannot produce short spinny cerves or short high quality pushes. Nor can it produce fast spinny topspins or actually slow spinny loops. Placing the Nova well back from the pontable can remedy this limitation to some extent. In summary, due to the 2-wheels system, robi2 cannot produce slow balls with MUCH underspin (so-called high quality pushes). robi2 cannot produce fast balls with MUCH topspin (so-called hard topspins). robi2 cannot produce slow balls with MUCH topspin (so-called Slow Spinny Loops). but robi2 can produce fast balls with MUCH underspin (so-called balls to the moon).
What new features would you like us to add to our robots in the future?
New feature wanted: I would like you to make other, alternative wheels (rollers) available.⚙️ Basically, ones that can be user-fitted with replacement rubber bands (wide rubber rings: smooth rings or pimpled rings) during maintenance cycles. Such rubber bands wear out slowly and age eventually, but are easy and very cheap to replace. I had submitted wheel designs for this idea, but never got a response wtf.🤷♂️ In contrast, the hard rubber material "Elastollan® Soft 45 A P" from BASF wears down the balls and thereby becomes clogged. I am living proof that rubber bands function much better as a roller surface than your wear-resistant BASF hard rubber! I continue to use modded wheels as shown in the review thread with total success. Since then, I have never had to clean the rollers again!
And i would appreciate an app setting which allows me to turn off the LED lights; without the LED lights, the balls are more challenging/fun (to read the spin variations), and the power consumption would be considerably less, which becomes important when using the Nova as a portable ball machine with a 24V powerbank (i got one!!).
Other than that, no new features are needed, honestly. Just keep improving the device build, the product quality and the mobile app. 😎
Did you encounter any problems while using our robot? If so, did you receive prompt support from our team?
After unboxing, I did have to disassemble parts of the robot to fix a neck alignment issue (and learned a lot about the build in the process omfg👎🤦🏻♂️), but that didn't require any help from your support team. I've been using the robot to the fullest and haven't had any problems with it, also because I've managed to avoid having to maintain the wheels. The remote control for offline use is
.
In your opinion, what are the main gaps between the current product and your actual training needs?
Differences in response speed compared to human training partners. The user should be able to set a small pause between the repeating ball sequences of a drill, as seen in the sophisticated PPO app. The Nova app has a lot of room for further development! 😶🌫️
Would you recommend our robot to others, or consider purchasing other products from us in the future?
Function, usability, ball quality are likeable enough. Nova is new to the market with no track record of longevity🤔, and I doht agree with/approve of some/many of the engineering details/decisions of the build, so no I wouldn't just recommend it yet, sollie I doht trust the China-made product quality. 🙅🏻♂️ Yes I would consider giving other products from you a chance as well! 🫴
How did you first learn about PONGBOT?
Forums 
What encouraged you to choose PONGBOT over other robot brands available in the market?
I interpreted plunder's
kick*$$ voluntary on-going review efforts/commitment on TTD forum as a product worth trying, because his details let me know what to expect, the good the bad and the ugly. "Ships from Amazon" also helped with my order decision. The price seemed reasonable/acceptable, not otherwordly, too. 🤑And it's the latest, most modern, new robot development project on the market, with Bluetooth, WiFi/WLAN, and Cloud connectivity. I'd prefer robustness, longevity, track record, maintainability, and product quality —all of which the PPO stands for (which i proudly own too)— but Pongbots have a true appeal thru their flair of being uptodate high-tech
. I believe that Pongbots have set a new reference and all shoppers should start their first robot experience here.🫡
Overall, how satisfied are you with the product? 7/10 🥹
On a scale of 1-10, how likely are you to continue using our product regularly as part of your training routine? 10/10 📈
Do you have any additional feedback or suggestions for improving our robot?
The extremely filigree detailistic internal plasticky CAD construction💅 doesn't make the Nova suitable for club use or professional use imho; the engineers didn't have "let's build and design to last" in mind rather than "let's build and design to just function".👩🔬 A fast internet connection (WiFi, WLAN or mobile internet) is required for the operation of the app and therefore of the robot: no internet, no use of the Pongbot!📶 In order to browse / check / edit / program a drill, you need to be physically near the powered robot🚽 AND have a live internet connection — not very convenient at all.
My suggestion: Improve on what's already there, instead of thinking of adding additional new features on top (like what??). Or, I suggest that you re-build the Nova from scratch😝, making it better built (=in the end measurable by increased weight⚖️) and more service-friendly (for replacement of components🔧), less like a build from an engineered toy factory🎠🐣. As suggested before, alternative rollers🛞 should be provided as well.
All in all, the Nova 1.0 —as long as it doesn't break down within 8 years (time flies, so yes, I'm serious about that tall number!)— is a money-well-spent training tool for beginners and intermediate players alike, and even makes the Omni look superfluous🤭.
NE1 feel free to copy paste my answers into the online survey, if you agree with the content. The more ppl submit the same answers, the more weight the answers get.