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Thank you! That's what I wanted to hear!After reading both threads, and seeing the question about credibility raised few months ago in this very thread.
I think communication is not the only problem here.
It is the sellers lack of understanding of international trade, together with that, international culture or rather cultural differences. Never the less, there is a common business ethics to follow and with my understanding of Japanese ethics, that should not be a problem at all (unless seller is clueless of common Japanese business ethics)
If Seller is slow to reply, if seller sends goods without tracking facility, if seller did not include invoice in parcel (hence causing buyer's customs issue), then simply, seller does not know how to do business.
I always say, at the end of the day, buying from legitimate sources will prevent problems like this from happening.
If you buy from "cheaper" places, there is always a catch 22, and one of the more common issues is counterfeit goods, and other is credibility
Anyways, glad big boss Giangt is here to help sort this mess out.
Hope the buyer gets what he paid for, and hope seller can show credibility before anything else (having an account from Apr 2015 and joining for the sake of making sales, isn't credible imo)
Good luck to all 3 parties!