Blade defect after sealing?

[doppelmoral]

Xiom has been very good in replacing things - a kind-of no question ask approach where most brands would just say no, even after you provide lots of evidence.

I had a few incident where things were replaced for free and they didn't ask too much question to validate if I am honest or not.
I am a Xiom distributor, just so you know.

overall, customer service from them is probably one of the best from all the brands I have dealt with.
This includes customers asking Xiom questions on where to buy and what not.
The emails get replied promptly like they should be.

I totally agree with you. As disappointed as I was after I saw what happened to my blades, the customer support was excellent from Xiom.

Extremely friendly and quick to respond + they replaced the blade. I wouldnt take this for granted

 

[Mamba Blades]

I totally agree with you. As disappointed as I was after I saw what happened to my blades, the customer support was excellent from Xiom.

Extremely friendly and quick to respond + they replaced the blade. I wouldnt take this for granted

It seems this adventure ends well for you! It's good to know that Xiom responded and provided a good solution. I hope our comments have helped you.

Good luck with what's next !

Regards.

 

[SDC]

You raised a interesting point Sergio re: clamping at room temp -- it made me think Xiom might conceivably be using a contact cement of some sort rather then a traditional wet layup, as that way they're not reliant on heat to get a decent cure time.

I've never actually experimented much with contact cement myself apart from a few material tests. I find using contact cement means you get an instant bond with zero open time, which creates the problem of trying to get even pressure across the entire panel in a really, really tiny time-window (ie: where varying the clamping pressure can still positively affect cohesion.)

Out of sheer curiosity, have you ever tried a dry contact cement lay-up with any of your blades? If so, how did it go? I ask because it occurs to me (in theory) the really short open time might possibly account for the existence of the (suspected) air bubbles that seemingly caused the original problem (it would also potentially tie in with your theories about the adhesives they use).

I did, but I don't really like it, although it works well with cork.

 

[Tony's Table Tennis]

I totally agree with you. As disappointed as I was after I saw what happened to my blades, the customer support was excellent from Xiom.

Extremely friendly and quick to respond + they replaced the blade. I wouldnt take this for granted

One time, a customer bought an all wood blade (can't remember the model)
within a week, it snapped.

anything was possible, but the customer said he didn't do anything and I asked Xiom if there is a history or what I should do.
They just said, please replace it and I will send you an extra blade on your next order.

This was over 10 years ago and was my only incident with blades to be honest.

I'm also interested to see what vanish that reseller used.