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Any one ever bought anything from Spin Marketing? http://www.spinmarketing.eu/
Having a nightmare dealing with their 'customer service' at the moment. I was looking around at the Xiom AZXi before Christmas and stumbled across their site where it was listed as 'in stock' with a delivery time of 2 or 3 days. Paid for one, received a receipt and then waited...a couple of weeks later I emailed and was told they would have them in, in February. I said that I only bought it here as it was listed as 'in stock' and asked if I could just cancel the order as I would buy one when they were available. They told me my order could not be refunded as too many days had passed and I would have to wait. Note this wasn't a Paypal order but Europe pay or something similar.
Come February, I emailed and was told it would be the beginning of March. They were now starting to appear in other shops. The most recent communication was to inform me that their English speaking colleague was ill and they could not help. I'm not too sure what I can do other than ring my bank and see what solution they might offer. Either way, they have been listed as 'in stock' the whole time and they are presumably still taking orders now. http://www.spinmarketing.eu/spinmarketing/eshop/0/0/5/2106-XI0M-blade-Ice-Cream-AZXi
I'm hoping that it might just turn up in the post one day but I'm not overly confident due to the lack of helpful communication that I've received. It's been about 4 months since I placed the order and there was no mention of any wait on their website.
Having a nightmare dealing with their 'customer service' at the moment. I was looking around at the Xiom AZXi before Christmas and stumbled across their site where it was listed as 'in stock' with a delivery time of 2 or 3 days. Paid for one, received a receipt and then waited...a couple of weeks later I emailed and was told they would have them in, in February. I said that I only bought it here as it was listed as 'in stock' and asked if I could just cancel the order as I would buy one when they were available. They told me my order could not be refunded as too many days had passed and I would have to wait. Note this wasn't a Paypal order but Europe pay or something similar.
Come February, I emailed and was told it would be the beginning of March. They were now starting to appear in other shops. The most recent communication was to inform me that their English speaking colleague was ill and they could not help. I'm not too sure what I can do other than ring my bank and see what solution they might offer. Either way, they have been listed as 'in stock' the whole time and they are presumably still taking orders now. http://www.spinmarketing.eu/spinmarketing/eshop/0/0/5/2106-XI0M-blade-Ice-Cream-AZXi
I'm hoping that it might just turn up in the post one day but I'm not overly confident due to the lack of helpful communication that I've received. It's been about 4 months since I placed the order and there was no mention of any wait on their website.