This user has no status.
Thanks so much for taking care of this. Not a lot of other brands would be willing to publicly respond to something like a QC issue in this way, especially from a random customer and not a club owner, popular reviewer, or top player.Hey, thanks for this. It got back to me from here and from JOOLA CS so your response was indirectly from me.
The fact you guys have taken steps to correct the problem in a matter of days says a lot about the company culture and bodes well for the future of Joola products. Even in this weird space where it's hard to gain footing in the market, eventually the company that cares the most about making the best product will win out.