Tabletennis11 Experience (Resolved)

[jogi]

Hi everyone,

I feel like it's my duty to warn table tennis enthusiasts about possible problems with tabletennis11. I used to like them a lot, ordered their stuff several times, shipping was fast, bats were assembled properly and everything was in order. However, on March 11 I placed an order and did not hear from them anymore. They did send me an automated shipping message with the tracking number, but it's not recognized by Omniva (shipping company). I sent several e-mails, none of which was replied to. I tried calling them, but the lady that picked up pretended to not speak English and hung up.
I don't know if they have some problems with their business, but the absolute lack of response is unacceptable and I felt that all potential customers should know about that.
If someone has had similar, or maybe different experience recently, I'm happy to hear from you.
PS. Yes, I did create an account here just to create this topic

 

[Wrighty67]

My experience the exact opposite - ordered a blade to the UK 2 weeks ago, it was shipped a day later and arrived the same week including clearing etc - absolutely top class service (I have always found them very good)

 

[NDH]

PS. Yes, I did create an account here just to create this topic

I think this is the "issue" you'll face.

You've created a new user, on a forum you've not been on before to moan about a company that has a great reputation amongst other users.

At this point, people will trust TT11 more than they will you (because no one knows who you are, and it just seems like you have an axe to grind with a retailer).

No retailer is perfect, but unless there is a big pattern of poor behaviour (which there isn't), it just looks like you are a disgruntled customer.....

Anyway, hope you can enjoy the forum

 

[jogi]

I think this is the "issue" you'll face.

You've created a new user, on a forum you've not been on before to moan about a company that has a great reputation amongst other users.

At this point, people will trust TT11 more than they will you (because no one knows who you are, and it just seems like you have an axe to grind with a retailer).

No retailer is perfect, but unless there is a big pattern of poor behaviour (which there isn't), it just looks like you are a disgruntled customer.....

Anyway, hope you can enjoy the forum

I'll actually be glad to hear there is no big pattern and this is just a singular bad experience. I've always liked tt11 and found them professional in every way.
But please don't make it personal - the experience with tt11 is as of now so bad, it prompted me to create an account. I was genuinely thinking something is wrong with their business. Happy to hear otherwise.

 

[passifid]

No issues so far. Ordered around 11-15 set ups since 2013ish and found them to be very email responsive. Even last month they replied about if they will get the XIOM Striker in stock at all.

 

[NDH]

I'll actually be glad to hear there is no big pattern and this is just a singular bad experience. I've always liked tt11 and found them professional in every way.
But please don't make it personal - the experience with tt11 is as of now so bad, it prompted me to create an account. I was genuinely thinking something is wrong with their business. Happy to hear otherwise.

It's not personal.

I was just explaining that no one here knows who you are - You've set up a new account and the first (and only) thing you've posted about is a bad experience with a shop.

For all we know, you could be a competitor of TT11.

I'm sure others will comment about their experiences, and your mind will be put at ease.

I suggest contacting TT11 again if you are not happy (email generally works better for keeping records etc).

 

[piligrim]

I put order yesterday, today my order was shipped. I had over 50 orders since 2012. Never was problem

 

[Kenspin]

Hi everyone,

I feel like it's my duty to warn table tennis enthusiasts about possible problems with tabletennis11. I used to like them a lot, ordered their stuff several times, shipping was fast, bats were assembled properly and everything was in order. However, on March 11 I placed an order and did not hear from them anymore. They did send me an automated shipping message with the tracking number, but it's not recognized by Omniva (shipping company). I sent several e-mails, none of which was replied to. I tried calling them, but the lady that picked up pretended to not speak English and hung up.
I don't know if they have some problems with their business, but the absolute lack of response is unacceptable and I felt that all potential customers should know about that.
If someone has had similar, or maybe different experience recently, I'm happy to hear from you.
PS. Yes, I did create an account here just to create this topic

I have never had any issues. Best service of all the online retailers.

 

[victormanriquey]

Yeah for me they always deliver in time and are nice people

 

[jogi]

Ok, just got a phone call from tt11 (interesting how doing some hassle works wonders )- they did not see my emails as it went directly to spam folder (we both see it as strange, as I'm using regular gmail account). Parcel got lost somewhere and it's up to Omniva to sort things out. Since everyone in this thread had only positive experience with tt11, I take all the bad things back - they officially are reliable and trustworthy company. EOT

 

[NextLevel]

Yeah for me they always deliver in time and are nice people

Very important company for DHS fans and Hurricane users lol....

 

[victormanriquey]

Very important company for DHS fans and Hurricane users lol....

100%! Also DHS-729 is very good, and of course Beo Store and Global Sports on Ali for the win

 

[Wrighty67]

Ok, just got a phone call from tt11 (interesting how doing some hassle works wonders )- they did not see my emails as it went directly to spam folder (we both see it as strange, as I'm using regular gmail account). Parcel got lost somewhere and it's up to Omniva to sort things out. Since everyone in this thread had only positive experience with tt11, I take all the bad things back - they officially are reliable and trustworthy company. EOT

I am pleased to hear that - presumably this could have been resolved without posting a thread with a provocative title warning people not to shop with TT and potentially causing their brand some (uneccessary) damage. @NDH - maybe consider deleting or at least amending the title?

 

[NetProphet]

I am pleased to hear that - presumably this could have been resolved without posting a thread with a provocative title warning people not to shop with TT and potentially causing their brand some (uneccessary) damage. @NDH - maybe consider deleting or at least amending the title?

Maybe it was this thread that prompted them to call him? 😉

 

[NetProphet]

W

Hi everyone,

I feel like it's my duty to warn table tennis enthusiasts about possible problems with tabletennis11. I used to like them a lot, ordered their stuff several times, shipping was fast, bats were assembled properly and everything was in order. However, on March 11 I placed an order and did not hear from them anymore. They did send me an automated shipping message with the tracking number, but it's not recognized by Omniva (shipping company). I sent several e-mails, none of which was replied to. I tried calling them, but the lady that picked up pretended to not speak English and hung up.
I don't know if they have some problems with their business, but the absolute lack of response is unacceptable and I felt that all potential customers should know about that.
If someone has had similar, or maybe different experience recently, I'm happy to hear from you.
PS. Yes, I did create an account here just to create this topic

What did you order anyway?
This might as well be an equipment thread now!

 

[Archosaurus]

Sounds somewhat similar to what happened to one of my friends years ago, must have been a decade now. They seemed to take the money and not ship anything. I don't know if he ever pursued it further and got it solved, and I don't know if it was his fault or not. I do remember being a bit surprised, because I had bought from TT11 and received everyting quickly and in order.

 

[Tyce]

Even the best companies make mistakes every now and then, or hit bad luck with a transporter.

 

[Conehead]

Sounds somewhat similar to what happened to one of my friends years ago, must have been a decade now. They seemed to take the money and not ship anything. I don't know if he ever pursued it further and got it solved, and I don't know if it was his fault or not. I do remember being a bit surprised, because I had bought from TT11 and received everyting quickly and in order.

So, you report a case that happened 10 fuxxing years ago.
And you can't really say what exactly happened and if it really was the seller's fault.

Your post is so useless.

 

[Archosaurus]

So, you report a case that happened 10 fuxxing years ago.
And you can't really say what exactly happened and if it really was the seller's fault.

Your post is so useless.

I post about it specifically because it happened 10 years ago.

We don't know what had happened because they had never replied to anything.

 

[Dr Evil]

Great company, never had a problem with them. They usually get packages from Estonia to NYC faster than I get packages from New Jersey.