says
Master blocker
says
Master blocker
Member
I want to share with the forum a really bad experience I've had with Dandoy.
About 1,5 month ago I made a really big order for my club.
When the order arrived, I've noticed that I had made a mistake in the order. A few days later I contacted Dandoy by mail and asked if I could exchange an item that I had ordered for another one, which I mentioned in my mail. They replied that I could and there was no problem.
So I sent them back the item with registered mail. I provided Dandoy with the tracking number and asked them if they could ship the replacement item to save time. They never replied back, so I assumed that they wanted to receive my parcel first to be sure and then ship me the replacement.
The parcel took about 5-6 days to reach Belgium. After they received the parcel, I sent another e-mail asking to ship the replacement item because i needed it urgently. No answer to this mail.
in the next 2 weeks I sent probably 1-2 mails more asking for the replacement item. They never replied back to any of these mails!
In the meantime, the replacement item went out of stock in Dandoy's website with the notification "Not available anymore"
I got furious and sent a final e-mail asking for a refund. 4-5 days later still no answer!!
I finally decided to call them directly. When I called on a Tuesday noon, the guy on the phone immediately recognized my name and the case, without even giving him details of the order!!!!! He just said "yes yes i think we sent you the parcel last Friday". I told him that the replacement item that I asked for was out of stock and he replied that they had some in stock, despite the fact that they are out of stock in the website....
I asked for the tracking number of the package and replied that he has to "look for it" and will send it to me by mail.
When I received the tracking number about 2-3 hours later, guess what? They sent the package that very same day, not last Friday they claimed...
I really can't understand why they've never replied to my e-mails or why they weren't shipping the replacement item. And it's clear that they got my mails because the guy at Customer Care, immediately recognized the case.
I have to mention though that I've ordered many times for Dandoy and never had a problem except in this last order.
About 1,5 month ago I made a really big order for my club.
When the order arrived, I've noticed that I had made a mistake in the order. A few days later I contacted Dandoy by mail and asked if I could exchange an item that I had ordered for another one, which I mentioned in my mail. They replied that I could and there was no problem.
So I sent them back the item with registered mail. I provided Dandoy with the tracking number and asked them if they could ship the replacement item to save time. They never replied back, so I assumed that they wanted to receive my parcel first to be sure and then ship me the replacement.
The parcel took about 5-6 days to reach Belgium. After they received the parcel, I sent another e-mail asking to ship the replacement item because i needed it urgently. No answer to this mail.
in the next 2 weeks I sent probably 1-2 mails more asking for the replacement item. They never replied back to any of these mails!
In the meantime, the replacement item went out of stock in Dandoy's website with the notification "Not available anymore"
I got furious and sent a final e-mail asking for a refund. 4-5 days later still no answer!!
I finally decided to call them directly. When I called on a Tuesday noon, the guy on the phone immediately recognized my name and the case, without even giving him details of the order!!!!! He just said "yes yes i think we sent you the parcel last Friday". I told him that the replacement item that I asked for was out of stock and he replied that they had some in stock, despite the fact that they are out of stock in the website....
I asked for the tracking number of the package and replied that he has to "look for it" and will send it to me by mail.
When I received the tracking number about 2-3 hours later, guess what? They sent the package that very same day, not last Friday they claimed...
I really can't understand why they've never replied to my e-mails or why they weren't shipping the replacement item. And it's clear that they got my mails because the guy at Customer Care, immediately recognized the case.
I have to mention though that I've ordered many times for Dandoy and never had a problem except in this last order.